Refund & Cancellation Policy

1. Custom Commissions and Creative Services

Custom commissions may include website design and development, branding, visual identity, graphic design, illustration, typography, digital asset creation, interactive experiences, or other individually scoped creative services.

Project-specific agreements take precedence.

Each commissioned project is governed by its fully executed proposal, service agreement, approved amendments, and applicable payment terms.

The signed agreement establishes the scope, total investment, payment schedule, revision allowances, cancellation provisions, ownership rights, and deliverables.

Before production begins

Clients may request cancellation in writing before production begins.

Any payment already received will be reviewed under the applicable signed agreement, including any expressly agreed booking obligations or charges for work already authorized or performed.

Amounts that have not been earned or lawfully retained will be refunded as required by the agreement and applicable law.

After production begins

Once project work has commenced, the initial commencement payment becomes non-refundable under the Studio's standard service terms because it reserves production capacity and covers work performed.

If the client terminates after production has begun, Briana Leigh Studio may also invoice the reasonable proportional value of completed work or committed project time exceeding amounts already paid, where permitted by the signed agreement and applicable law.

The Studio will provide a written explanation of the applicable project charges upon request.

If Briana Leigh Studio terminates a project

If the Studio terminates a commissioned project for reasons not caused by client breach, it will refund any clearly unearned portion of the fees received and provide completed deliverables that have been fully paid for, as required by the applicable agreement.

If termination follows nonpayment or another material breach by the client, the signed agreement governs the amounts due and any resulting delivery obligations.

2. Revisions, Approval, and Completed Services

A change in creative preference after approval does not automatically establish a right to a refund.

Included revision rounds and the handling of requests outside the agreed scope are defined by the project agreement.

Custom work that has been performed, reviewed, approved, or delivered remains subject to the payment and ownership provisions in the signed agreement.

If a deliverable does not conform to the agreed scope, please notify the Studio in writing with a description of the issue so it can be reviewed and addressed under the agreement and applicable law.

3. Post-Launch Corrections and Technical Issues

For website commissions that include the Studio's standard seven-day post-launch correction period, eligible reproducible bugs attributable to the agreed build may be corrected within that period according to the signed project terms.

This correction period does not automatically include new functionality, new creative direction, client-made changes, third-party platform changes, or ongoing maintenance.

The correction period does not replace any nonwaivable legal remedies that may apply.

4. Digital Products and Templates

Digital products may include website templates, design files, graphics, downloadable documents, presets, resources, or similar electronic materials.

Because digital products can often be accessed or copied immediately after delivery, purchases are generally not refundable solely because a buyer changes their mind, no longer needs the product, or decides not to use it, provided that this condition was clearly disclosed before purchase and applicable law permits it.

However, we will review requests involving:

• Duplicate purchases.
• An incorrect product being supplied.
• A corrupted or inaccessible download.
• A material defect that prevents the product from working substantially as described.
• Other circumstances in which a refund or remedy is required by applicable law.

Where appropriate, we may first offer a corrected file, replacement download, troubleshooting assistance, or another reasonable remedy. A refund will be provided when required by law or when otherwise approved.

Digital products are provided in the formats, versions, and with the compatibility information specified in their listings. Buyers are responsible for reviewing these details before purchasing.

5. Third-Party Storefronts and Payment Platforms

Some products or services may be purchased through external storefronts, marketplaces, or payment providers.

Where a third-party platform acts as the seller or merchant of record, its applicable purchase and refund procedures may govern the transaction, subject to mandatory legal rights.

If you are uncertain which provider processed your purchase, email hello@brianaleighstudio.com with your order details, excluding complete payment-card information.

6. Free Downloads and Resources

Complimentary resources do not have a purchase price and are therefore not eligible for monetary refunds.

If a free download is inaccessible or defective, please contact us so that we can review the issue or provide an alternative accessible version where reasonably possible.

7. Payment Disputes and Billing Errors

If you believe an invoice is incorrect, a purchase was duplicated, or you were charged an incorrect amount, please contact us promptly.

We will review the transaction and attempt to resolve any verified billing error.

This policy does not restrict any rights you may have under applicable payment-card, billing, or consumer protection laws.

8. Requesting a Cancellation or Refund

To submit a request, email:

hello@brianaleighstudio.com

Subject: Refund or Cancellation Request

Please include:

• Your name and purchase or project reference.
• The applicable order or invoice number, if available.
• A brief description of the request.
• Any relevant supporting information.

Please do not include complete card numbers, banking credentials, or other unnecessary sensitive information.

We will review your request against the relevant product terms, signed service agreement, and applicable law.

9. Refund Processing

When a refund is approved, we will ordinarily attempt to return funds through the original payment method or through another appropriate method if the original method is unavailable.

Processing times may vary depending on the payment provider or financial institution.

10. Priority of Agreements and Applicable Law

If a signed client agreement contains project-specific refund, payment, or cancellation provisions, those provisions govern that engagement to the extent legally enforceable.

If a digital product listing or checkout presents additional applicable refund conditions, those conditions form part of the purchase terms to the extent legally enforceable.

Mandatory consumer protections and applicable law take precedence over any conflicting contractual condition.

11. Contact

Briana Leigh Studio

Florida, United States

Email: hello@brianaleighstudio.com

Website: https://brianaleighstudio.com